1.
The Service Management Course: Cases and Readings
by Sasser, W. Earl, Jr., Hart,...
ISBN: 9780029140918
List Price: $45.00
2.
Value Profit Chain Treat Employees Like Customers and Customers Like Employees
by Heskett, James L., Sasser, ...
ISBN: 9780743225694
List Price: $35.00
3.
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
by Heskett, James L., Sasser, ...
ISBN: 9781626565845
4.
Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
by Sasser, W. Earl, Jr., Schle...
ISBN: 9781476799988
5.
Business Policy - BUS 400 - Bryant University Management
by Sunil Gupta, Kerry Herman, ...
ISBN: 9781121257825